DUI offenders risk many things, including their driving licenses. It can be hectic for them to start a new life that they are not used to, either by walking or using the public means to go to the places they need to be. Most DUI offenders will need to act fast and retain their rights as drivers and enjoy their freedom. Therefore, they will need a fast and professional legal representation to have their case dropped under all circumstances. Competition in law firms is high, and you have to prove your services are the best in the area you are servicing and that you can listen to all clients, have their questions answered, and their case defended. That will not be possible without proper customer service.
You may decide to hire a receptionist to handle the clients’ issues, but it is important to remember that the receptionist can only handle one customer. It means that some will go unattended, and you will be risking losing customers. How about virtual services that ensure all customers get help? An answering service will be of much help because it works all time and can serve different clients. No client will be unattended, and the language to be used is that of professionals. You will build your reputation for the business, and it will likely grow in the future.
Some of the reasons you should use an answering service for your DUI defense law firms are:
To Schedule Appointments
An answering service can help you, and your clients agree on when to schedule appointments to have their issues attended. Appointments can be for both new clients and existing clients. There is a new client who will require your service, while others require follow-up. It will also be easier for the new clients to determine if you are in a position to take up their case, depending on how well you have planned your activities.
An Answering Service Will Keep Your Clients Information Confidential
An answering service ensures the confidentiality of the information disclosed by the client. The clients will also have an option to have the message recorded if they used a call to communicate with your law firm. To minimize liability, the clients will have their information recorded for future use. You are also expected to keep the information confidential to build trust with your clients, to ensure that they will contact you the next time they need your help with DUI offenses.
An Answering Service Enables Dispatch of Urgent Calls
A call center does not allow any opportunity to slip to build a good reputation on the type of services offered by your DUI defense law firm. If a client needs urgent service from you, you will be easily notified and act on it. You will also be able to call the client back and identify the need and act immediately.
An Answering Service Allows Integration with Customer Relationship Management
There is usually a chance to sync clients’ information for it to go through the software. The software will enable the client information to be relayed to you, saving time and keeping you organized in terms of planning on when to attend which client. An Answering Service ensures professional representation.
Reputation for your DUI defense law firm is important because people trust you and share critical information with you. As opposed to a live receptionist who may sometimes be out of the office and not pick your clients' calls, an answering service will always handle customers' issues at all times. The mode of giving feedback is also professional and polite. If your clients are happy with your firm's services, they will not hesitate to communicate to you the next time they need legal service for DUI offenses.
An Answering Service Makes it Easy to Convert Leads into Business
Each client you help can help you grow the business. The reason being that if one client is happy with the service, he or she is likely to refer your service to a friend, and the process follows. Therefore, you can be working on the near cases while you secure other new ones.
Servicing your clients promptly also ensures the reputation of your business. The clients will give good reviews for your law firm, which will boost the business by attracting new clients.
You Can Respond to Your Clients on the Go
As an attorney, you may not have an opportunity to contact every client who makes communication to your law firm. Because of engagement in meetings, courthouses, and other areas of importance, you require an answering service that will not make any call slip and lose the business. With an answering service, many customers can be served simultaneously because the responses are automatic and set in a way that every client gets their specific questions answered. After that, you can review the clients’ issues from a secure portal where they are stored.
Bilingual Services is Enabled
Here are diverse people living in your area and who need your help with their DUI cases. Not all will speak the language you understand. Suppose some will communicate in a different language that you do not understand. That will be a missed opportunity and a drop in your business reputation. An answering service allows a bilingual service where clients can be served despite their language to communicate. Therefore, it offers diversity, which will also increase your firm's revenue by bringing in more clients.
The Pricing for A Law Firm Is Affordable
Hiring a live receptionist can cost your DUI defense law firm a lot. The receptionist will require payments monthly, sometimes will not equal the type of services they offer to the community. It is also costly for the client who calls or uses any other communication method to reach your office because they will have to spend a lot of money to get help with their legal issues. With the use of an answering service, you will be able to save some costs, especially those that are monthly. The answering service requires a little cost to maintain.
It is also cheaper for your clients because they will only be charged once they get feedback for their raised issue. As compared to live receptions where they have to load their phones to communicate, with an answering service, they can call and text for free and only be charged once a response is given. The clients who are happy with your services will contribute to your business's growth, and the chances of it expanding are high.
There is Business Continuity Despite the Time of Communication
A client may be charged with a DUI offense at any time and will need legal representation immediately to have the case dropped or their charges reduced. If they contact your law firm and don't get the legal help they need, they will automatically look for help in other law firms, and you will have missed an opportunity and a future business. With the use of an answering service, the disappointments from clients can be resolved.
Answering services work day and night to ensure that no client is left unattended. The client will always be confident that their message has been received and related to the right person at the right time. Therefore, n ensures accountability because all the clients are looking upon you to get the legal help they need, and you also need to build trust because of the future of your law firm. If a client does require urgent attention but needs some advice, an answering service will process the message, and you will be notified to act fast by scheduling a quick appointment with the client to understand their need.
An Answering Service Filters and Prioritizes Calls and Messages Received From Clients
Most DUI cases require urgent attention, especially if the charges you are likely to face if found guilty are harsh. Therefore, clients expect you to act fast and offer the legal help they require to defend the case. An answering service can filter and prioritize the massage relayed to your law firm, and you identify the clients who need urgent help. There is no need for your team to go through the list of calls and messages to identify urgent emergencies. An answering service will filter for you and ensure the client is happy with the fast service they receive from you.
It Acts as An Alternative to A Receptionist
An legal answering service acts as an alternative to a receptionist and offers better services than a live receptionist. It can be accessed throughout, during the day and at night, compared to a live receptionist who needs to retire from work after a long day, leaving the customers unattended. DUI arrests can be made at any time, and the offender requires that you are ready to offer the help they need whenever they are in need. When you attend to their issues despite the time, they will be happy with the service and will refer their friends to your firm. Your defense law firm will retain its reputation, which will help boost your business in the future.
An Answering Service Helps You to Open to New Markets
There are different services you can offer to your clients and help you open to new markets. For example, the availability of bilingual services can attract the client to your law firm. When clients search for law firms to handle their issues, they always ask their friends to refer them to the best firms, while others review what other clients say about a particular law firm. If the customers you have served previously were delighted by your services, they would open up your business. They will give good reviews about your DUI defense law firm, and that will be a new market created due to your professionalism.
Choosing the Best Answering Services
Communication is a key consideration in law firms because clients want their issues handled professionally and timely to avoid the harsh penalties they are likely to face once they are charged. DUI offense is a type of criminal activity that cannot go unpunished because the law enforcement acts want the client to avoid making the same mistakes again. Clients will therefore require an attorney who will give fast services to have their freedom back.
Some of the answering services that you may serve your clients with are:
24- Hours Answering Service with Live Receptionist
Calls are valuable in a law firm because it is an opportunity to show your client your abilities and how well you can represent them. A 24 Hours answering service with a live receptionist can boost your business because other clients will talk to a live agent who will give direct answers to their issues. The agents work in a shift to ensure that there is no client unattended. With the live receptionist working for your firm, there is a specialization that increases your work efficiency. Each person is well trained in their department, and so the responses given to clients is enough to make the client want to get the help they need from your law firm. Four receptionists understand the terms used in law and the procedures followed; your clients will have an easy time understanding what they need to do to solve their issues.
24/7 Answering Service
Your commitments to the clients should not fail because you have to remain in the office to respond to people's issues. A 24/7 answering service will make your work easier. The service is available at all times, and the client can use their preferred method of communication to reach out to your firm. A 24/7 answering service allows you to take your break, go on holiday, and attend to other client issues without the fear of losing any client. It notifies you if there is a client who needs urgent attention, and you can plan for it.
You should not let a great opportunity to serve a customer slip just because you did not have an opportunity to pick their calls or respond to their messages. An answering service will help you grow your business because it gives feedback to clients at all times. Turn your lead into business for future business growth.
